§ 92.07. SERVICE DISCONTINUED.

Water service to delinquent customers shall be discontinued in accordance with the following:

1. Notice. The Clerk shall notify each delinquent customer that service will be discontinued if payment of the combined service account, including late payment charges, is not received by the date specified in the notice of delinquency. Such notice shall be sent by ordinary mail to the customer in whose name the delinquent charges were incurred and shall inform the customer of the nature of the delinquency and afford the customer the opportunity for a hearing prior to the discontinuance.

2. Notice to Landlords. If the customer is a tenant, and if the owner or landlord of the property or premises has made a written request for notice, the notice of delinquency shall also be given to the owner or landlord.

3. Hearing. If a hearing is requested by noon of the day preceding the shut off, the Clerk shall conduct an informal hearing and shall make a determination as to whether the disconnection is justified. The customer has the right to appeal the Clerk’s decision to the Council, and if the Council finds that disconnection is justified, then such disconnection shall be made, unless payment has been received.

Fees for restoration of discontinued service after July 1, 2017.

4. Fees. A fee of $40.00 during regular working hours - or $55.00 during off-duty hours -shall be charged before service is restored to a delinquent customer.

(Ord. 1702 - May 17 Supp.)