§ 93.03. APPEAL AND ADJUSTMENT.

1. Base Allocation. In the event that the Council establishes a base allocation by resolution, any customer of the water system may file an appeal with the City Manager to adjust the base allocation amount. The City Manager may grant an adjustment to the appellant based on the following criteria:

A. For single-family residential use, the base allocation may be increased to 200 cubic feet per person per billing period for all individuals residing at the appellant’s residence for a period of more than 30 days.

B. For commercial, industrial, institutional, or other residential use, the base allocation may be increased based upon facts appropriate to the individual customer, such as, for example, the average of the water bill during the previous winter (November through April), production, service, or occupancy data provided by the customer.

2. Premium Rate Charges. Any customer may file for adjustment of the premium rate charges for unrestrained water consumption with the City Manager. The City Manager may grant an adjustment of the premium rate charges in accordance with the following criteria:

A. The cause of the high consumption must be mechanical in nature (such as broken or leaky pipes or fixtures) rather than human carelessness or apparent disregard of this chapter.

B. The customer shall furnish proof that the mechanical failure was repaired promptly. This should be in the form of a licensed plumber’s invoice or statement or a materials receipt.

C. The adjustment may be granted only for the billing period prior to the correction of the failure.

D. For those accounts granted an adjustment of the premium rate charges, the minimum adjusted premium rate shall be a surcharge of ten percent (10%) of the normal rate in addition to the normal rate charged to the customer.